We’ve gathered answers to some of the questions you may have about Butterfly Alchemist, our collections and your shopping experience. If you can’t find what you’re looking for, please feel free to get in touch through our Contact page. We’re always happy to help.
What are Butterfly Alchemist products created for?
Butterfly Alchemist products are created to encourage self-love, healing, mindfulness and meaningful moments of self-care. Every collection is thoughtfully handcrafted to inspire calm, personal reflection and a deeper connection with yourself through beautiful botanicals, fragrances and intentional rituals.
Are your products handmade?
Yes. Every Butterfly Alchemist product is lovingly handcrafted in small batches using carefully selected botanicals, ingredients and beautiful finishing touches. This allows each creation to receive the time, care and attention it deserves before finding its way to you.
Are your products tested on animals?
Absolutely not. Butterfly Alchemist products are never tested on animals, kindness and compassion are at the heart of everything we create. We are committed to creating beautiful products with care and respect for both people and the world around us.
Are your products natural?
Many Butterfly Alchemist creations include beautiful botanicals, salts, crystals and other thoughtfully selected ingredients. The ingredients used are carefully chosen to suit the intention and purpose of each creation and you’ll find a full ingredient list on each individual product page.
Are your products intended to heal or treat medical conditions?
No. Butterfly Alchemist products are created to support moments of self-care, mindfulness and personal wellbeing. They are not intended to diagnose, treat, cure or prevent any medical condition and should not replace professional medical advice or treatment.
How do I choose the right product?
Every Butterfly Alchemist creation has its own unique intention, personality and story. You can explore each product’s description, ingredients or fragrance notes and the inspiration behind its creation to help you find the one that speaks to you. Sometimes the product you’re naturally drawn to is exactly the one you’re meant to discover. If you’re exploring our Apothecary Perfume Oils, fragrance samples are also available to help you experience each scent before choosing your favourite.
Do you offer fragrance samples?
Yes. Samples of our Apothecary Perfume Oils are available, allowing you to experience a fragrance before purchasing a full-size bottle.
Are your fragrances made with essential oils or fragrance oils?
The ingredients used in each Butterfly Alchemist scented creation are carefully chosen to suit it's intention and purpose. At present, our Divine Intention Oils and Apothecary Perfume Oils are created using high-quality essential oils. As Butterfly Alchemist continues to grow, future collections may also include carefully selected fragrance oils where they best suit the desired scent and experience.
How long do perfume oils last?
Butterfly Alchemist Apothecary Perfume Oils are highly concentrated, so only a small amount is needed with each application. How long the fragrance lasts will vary depending on the individual, the scent, skin chemistry and the environment. We recommend reapplying throughout the day whenever you wish to refresh your fragrance and enjoy the beautiful aroma once again.
Can I use Butterfly Alchemist products during pregnancy?
If you are pregnant, breastfeeding, have sensitive skin or have any medical concerns, we recommend consulting your healthcare professional before using any Butterfly Alchemist products containing essential oils or botanical ingredients.
What if I have allergies or ingredient sensitivities?
Every product page includes a full ingredient list to help you make an informed choice. If you have known allergies or sensitivities, please review the ingredients carefully before purchasing.
Can I send a Butterfly Alchemist product as a gift?
Absolutely. Butterfly Alchemist creations make thoughtful gifts for birthdays, celebrations or simply to let someone know you’re thinking of them. Every order is carefully packaged with love and attention, creating a beautiful gifting experience from the moment it arrives.
Can I request a custom order?
At this time, we are focusing on our current collections and are not offering custom orders. As Butterfly Alchemist grows, this may become available in the future.
How long will my order take to be dispatched?
Every Butterfly Alchemist creation is lovingly handcrafted in small batches, so dispatch times may vary. We take great care in preparing every order to ensure it arrives beautifully presented and ready to be enjoyed. We truly appreciate your patience and support of our small business.
Do you ship internationally?
At present, Butterfly Alchemist ships within Australia. We hope to offer international shipping in the future.
Can I return my order?
Please visit our Policies page for full information regarding returns, exchanges and refunds.
Will every product look exactly the same?
No. Because every Butterfly Alchemist creation is handcrafted in small batches, slight variations in colour, botanicals and appearance are completely natural. These beautiful differences are part of what makes each creation unique and special.
How should I store my products?
Store your Butterfly Alchemist creations in a cool, dry place away from direct sunlight to help preserve their quality, fragrance and appearance. Keeping products sealed when not in use will also help them stay at their best for longer.
Still have a question?
We’d love to hear from you. If you can’t find the answer you’re looking for, please visit our Contact page and we’ll be happy to help.
