We’ve created these policies to help you understand how Butterfly Alchemist operates and what you can expect when placing an order. If you have any questions, please don’t hesitate to get in touch through our Contact page. We’re always happy to help.
As every Butterfly Alchemist creation is lovingly handcrafted in small batches, processing and dispatch times may vary. Each order is carefully prepared with time, care and attention before beginning its journey to you.
Once your order has been dispatched, you’ll receive any available shipping updates or tracking information. Butterfly Alchemist is not responsible for delays caused by postal or courier services after your parcel has been shipped.
As every Butterfly Alchemist creation is handcrafted in small batches, we take great care to ensure each order is prepared with love and attention before it leaves us.
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible so we can work with you to resolve the issue.
For hygiene and safety reasons, we are unable to accept returns or exchanges for change of mind on opened or used products. If your item is unopened and you wish to discuss a return, please get in touch and we’ll do our best to assist where possible.
If you have any questions about your order, please don’t hesitate to contact us. We’re always happy to help.
Butterfly Alchemist respects your privacy and is committed to protecting your personal information.
When you place an order or contact us, we may collect information such as your name, email address, postal address and any details you choose to provide. This information is used only to process your order, respond to your enquiries and provide customer support.
Your personal information will never be sold or shared with third parties for marketing purposes. Information may be shared with trusted service providers where necessary to process payments, fulfil orders or deliver your purchases.
We take reasonable steps to protect your personal information and handle it in accordance with applicable Australian privacy laws.
By placing an order with Butterfly Alchemist, you acknowledge that you have read and agreed to our policies and product information.
While we make every effort to ensure product descriptions, photographs and information are accurate, slight variations may occur due to the handcrafted nature of our creations.
It is the customer’s responsibility to read the ingredient list and product information before purchasing. If you have allergies, sensitivities or medical concerns, please consult your healthcare professional before using products containing essential oils or botanical ingredients.
Butterfly Alchemist reserves the right to update these policies, product information and pricing at any time without prior notice.
Butterfly Alchemist products are created to support moments of self-care, mindfulness and personal wellbeing. They are not intended to diagnose, treat, cure or prevent any medical condition, nor should they be used as a substitute for professional medical advice, diagnosis or treatment.
Our products are intended for external use only unless otherwise stated. Please read all product information and ingredient lists before use. If irritation occurs, discontinue use immediately. If you are pregnant, breastfeeding, have allergies, sensitive skin or any medical concerns, please consult your healthcare professional before using products containing essential oils or botanical ingredients.
